Backup

Your data will be backed up regularly. However, we recommend you backup your data on your own devices. We don't guarantee data backup unless it's included in a selected plan. Read the following sections for more information about our backups.

  • General remarks

    Please note that data backups are only accessible upon request. They cannot be accessed from outside the account holder's premises. The automatic backups and the provision of these for the account holder are a voluntary service. There is no entitlement to the availability of a data backup.

  • FTP Backup

    We create backups of your FTP data approximately every 14 days. Usually, two backups are stored, of which one is maximum 2 weeks old and one is maximum 4 weeks old.

    Please note that only website-related data will be stored. Large files such as .nrg, .iso, .ccd, .c2d and .cue will not be backed up.

  • MySQL Backup

    Websites with dynamic content (using databases) undergo constant changes and are backed up promptly. Backups are conducted in the following manner: one backup from the day before, one backup approximately five to eight days old, and one backup approximately nine to twelve days old.

  • Additional backup options:

    Depending on your plan, additional backup procedures increase the reliability of the automatic backups and, therefore, can prevent data loss.

    Server customers have the option to order an additional hard drive. This can only be used for backups on the respective server.

FOR ALL YOUR NEEDS

OUR SERVICE

  • Uhr

    Speed

    Several high-performance networks ensure excellent accessibility to your online presence.

  • Sicherheit

    Security

    The company exclusively stores all data on servers located in Germany.

  • Uhr

    Flexibility

    We offer flexible solutions for your web hosting, server, and domain needs.