Frequently asked questions and answers
FAQ - Frequently asked questions
Here you can find important information about our hosting services.
General topics
What support options are available to customers?
On our website, we inform you about our tariffs and give you answers to frequently asked questions.
You can also reach us by phone; our email support is available around the clock. You can find our contact details here. We look forward to being able to advise you on the phone and by email.
How do I participate in the affiliate program?
What are reseller offers?
Which admin panel is used by ALL-INKL.COM - what does KAS mean?
Where are the data centres of ALL‑INKL.COM located?
Is it possible to activate a two-factor authentication?
Contract
How can I obtain a new activation code?
How do I use the activation code?
Can I order the ALL‑INKL PRIVAT plan despite it being for a company or association?
How long does the deployment of a dedicated ManagedServer take?
Are there any discount options, and what are the payment terms?
How do I change my bank details?
New invoices will be debited from this bank account. If you want to settle already outstanding payments, please click on 'Here you can find further information' - 'Authorize direct debit'.
How and when can I change my plan?
Can I add more web space to my current plan?
How do I change the owner of a contract?
How and when can I cancel my contract?
Domain
How can I add additional domains to my current contract?
How long does it take until my domain is registered?
How do I transfer an already existing domain to ALL-INKL.COM?
We have several tutorials for the most common top-level domains, which explain step by step how exactly a domain change works. Since it's a bit different, depending on the domain ending, it's not possible to generalise the transfer procedure.
Transfer of a .de domain
Transfer of an .at domain
Transfer of a .com, net, org, info, biz, us, name domain
Transfer of an .eu domain
If you are already a customer of our service, we recommend our step-by-step tutorial.
How do I cancel a domain or transfer it to another provider?
What do I have to consider for domains with umlauts?
Since 2004, it has been possible to register so-called IDN domains (Internationalized Domain Names) for the top-level domain .de, which means you can also register domains with umlauts.
However, before you choose such a domain, please note that there are still browsers which cannot render such domains by default. Particularly, sending emails to email addresses containing umlaut domains is still not possible with some email clients.
If you want to register a domain with umlauts, we recommend registering the version of the same domain name without umlauts. (Example: "meine-schöne-webseite.de" as well as "meine-schoene-webseite.de")
How do I get the authorisation code (EPP code) for my domain?
You can get the EPP code from the hosting provider with which the domain is currently registered. You can tell us the code by email (support@all-inkl.com) or directly enter it inside your Members Area.
The other way around, in case of a transfer to another hosting provider, you can request the EPP code from us.
Who becomes the holder / admin-c of domains?
How and where do I send the forms?
How do I redirect a registered domain to another domain?
Your web admin can use one of the following tutorials:
Forwarding via KAS redirect (The target domain will be shown in the browser's address bar.)
#ANLEITUNG:80:Forwarding via .htaccess redirect# (The target domain will be shown in the browser's address bar.)
#ANLEITUNG:78:Forwarding via HTML meta refresh# (The target domain will be shown in the browser's address bar.)
How should the index file be named?
Using an .htaccess file, you have the option to define contrary index files. You can create the required command for this using our .htaccess generator, for example:
.htaccess Generator
The .htaccess file must be created inside the directory to which the changes should apply.
How does the domain check work?
This query determines whether a domain is already registered with the responsible body. We do not guarantee the displayed result's correctness nor the success of a domain registration or domain transfer from another provider ordered in your name.
The number of domain queries you can perform is limited for security reasons. A temporary query lock will be issued if the number of domain checks you perform exceeds the limit. In this case, please perform a new query after one hour at the earliest.
Do you provide SSL encryption for domains?
You can alternatively use a Let's Encrypt certificate. The option is included for free in many plans. Otherwise, you can order it inside your MembersArea. The activation can be done inside your KAS (Technical Administration) panel.
Another alternative is the use of a self-signed SSL certificate. This option is available for free in many plans. Otherwise, you can order it inside your MembersArea. The activation can be done inside your KAS (Technical Administration) panel. Since a self-signed SSL certificate has not been issued and confirmed by an official certification authority, a warning message will be shown when your website is called up with the web browser. Therefore, a self-signed certificate is only suitable for private uses and not, for example, for online shops.
Databases
How can I manage the database?
Is there an option to use a different SQL aside from MySQL?
Is it possible to access all databases simultaneously using phpMyAdmin?
Can I define a custom database name?
How do I back up my database?
You can find instructions on how to back up databases (using different tools/scripts) here:
Database Backup
How do I restore a database backup?
You have the following options:
- directly inside the phpMyAdmin > tutorial link
- using HeidiSQL > #ANLEITUNG:420:tutorial link#
How do I copy the data from one database to another?
You can use the account transfer tool inside your KAS (Technical Administration) panel. The exact procedure is described here:
Database Transfer
Is it possible to have separate email addresses for each domain name?
Can I check my emails online?
What can I do against spam and viruses?
Spam and virus filters are already included in all current web hosting packages. The filters can be configured directly inside the WebMail
In addition, you can find a tutorial on how to configure the spam and virus filters.
Please note that catch-all addresses (@domain.com) and aliases such as webmaster@ or info@ are usually more affected by spam than firstname.lastname@, for instance!
Is email push supported?
Is there a size limit for email attachments?
What are the email host addresses?
Please use the following data in your email client:
Incoming Mailserver:
POP3: <your-login>.kasserver.com
IMAP: <your-login>.kasserver.com
Outgoing Mailserver:
SMTP: <your-login>.kasserver.com
Important!
Please replace <your-login> with the login name of your KAS (Technical Administration) panel e.g. w00....
POP3: 110
POP3S: 995
IMAP: 143
IMAPS: 993
SMTP: 25 (alternative port 587)
SMTPS: 465
Is it possible to receive and send emails via an encrypted connection?
It's possible via TLS/SSL. The email server allows you to establish a secure connection with your email client. You can use our server's certificate for free to that end.
Tutorials (for Outlook, Thunderbird, etc.) can be found
here
Where do I define the default folders such as "Sent", "Drafts", "Trash", and "Junk" for my email accounts?
I'm not able to send emails. What could be the reason?
2. The SMTP default port is 25. Please try the alternative port 587.
3. Check the account settings inside your email client, especially the setting determining if the SMTP outgoing server needs authentication. If this option is disabled, please enable it and enter your email login credentials if necessary.
Please also take account of our tutorials for the most common email clients:
Tutorials for email clients
Software
Does ALL-INKL.COM provide a website builder?
We also provide a website builder. With this, you can create your own website quickly and easily without any coding skills. The websites created are optimised for mobile devices and can be easily created using drag-and-drop.
Here is an overview of the available templates:
Templates included in our website builder
you can find some website builder-related assistance here:
Website builder assistance
Which PHP and MySQL/MariaDB versions are available?
New customers will get up-to-date versions of MySQL/MariaDB by default.
As a rule, multiple preinstalled PHP versions are available on our servers. Select the desired PHP version in your KAS (Technical Administration) panel. You just need to click the 'Edit' icon next to the domain or subdomain you want to change the PHP version. There, you can find a list of the available PHP versions.
Please note that changing the PHP version or a different server software may require an update of your scripts or web software. Therefore, please check the functionality of your websites yourself afterwards!
Is it possible to securely connect to my FTP web space?
Yes, it's possible. Our servers support an "explicit" FTPs connection (FTP using SSL/TLS). You can find the option for FTPs in your FTP client in the connection settings, provided this client supports it.
SFTP (via SSH/shell access) is available on all dedicated ManagedServers and in all web hosting plans ordered in 2011 or later with this feature listed in the plan's details. Please note that you need to use port 22 for SFTP. The username is the login name of the SSH user (ssh-w0XXXXX). You can find it in the KAS panel of your main account under 'Tools' -> SSH access.
Is it possible to use functions such as exec(), system() oder shell_exec()?
How can I use SSI?
To use SSI on our servers, you need to create an .htaccess file inside the FTP root folder of your domain with the following content:
AddType text/html .shtml
AddHandler server-parsed .shtml
Options +Includes
Does ALL-INKL.COM provide SSH or telnet access?
Am I allowed to install a chat?
How do I use HTTP/2?
Please note that browsers only support HTTP/2 if HTTPS is enabled on your website. You, therefore, also need an SSL certificate for the respective domain or subdomain for which HTTP/2 should be used.
Commissioned Data Processing
What does "commissioned data processing" mean regarding web hosting?
Does it also affect the customer's contract data?
Is a web hosting contract not enough?
What is personal data?
Do IP addresses belong to personal data?
What is the processing of personal data?
Is web hosting always commissioned data processing?
Web hosting is not always commissioned data processing. If, for example, the customer merely orders an Internet domain to operate the mail server provided without, for example, creating a database or operating a website, then putting this Internet-connected technology at the customer's proposal is not in itself commissioned data processing. This is because the web hosting provider does not "do" anything else and does not provide any services that require its access to the customer's personal data. Even telephone support is only explanatory user support and is not a commissioned data processing activity. It is possible that the customer's activity, especially in the private sector, is excluded from the application of the GDPR.
We, therefore, recommend concluding a processing contract with us for this case as well, just to be on the safe side, because the customer's usage behaviour can change quickly. With a commissioned data processing agreement, the customer and the web hosting provider are on the safe side.
Without including the supplementary "Contractual Terms and Conditions on Commissioned Processing in the Web hosting Contract", the customer cannot conclude a web hosting contract with ALL‑INKL.COM by default. In this way, the customer fulfils his responsibility under data protection law for the processing of personal data initiated by him as soon as he uses web hosting products or services of ALL‑INKL.COM within the scope of application of the GDPR after the conclusion of the contract. The same shall apply to ALL‑INKL.COM.
The customer can also initiate the conclusion of a commissioned data processing agreement inside the (Members Area) under the menu item 'Customer Data' -> 'Commissioned data processing agreement' in an electronic format, insofar as the customer has not yet concluded a commissioned data processing agreement or has not had to conclude one.
What has to be included in a commissioned data processing agreement?
The contractual terms and conditions regarding the commissioned data processing in the web hosting contract are pre-formulated by ALL‑INKL.COM and are not individually negotiated because ALL-INKL.COM offers standard products. The contractual clauses pre-formulated by ALL‑INKL.COM are in accordance with the text of the EU Commission's Implementing Decision 2021/915 of June 4, 2021, and thus comply with the legal requirements of Section 28 (3) and (4) of the GDPR. For this reason, ALL‑INKL.COM considers the terms and conditions provided to be in compliance with the law and, therefore, not subject to negotiation.
How do I conclude a commissioned data processing agreement for my web hosting plan?
For contracts before 19/09/2022, it was the customer's initiative and responsibility to conclude a commissioned data processing agreement with ALL‑INKL.COM as soon as the customer processes personal data on ALL‑INKL.COM's storage spaces. For these legacy contracts, the customer has the option, if it has not already done so, to conclude a commissioned data processing agreement with ALL‑INKL.COM via its contract administration interface (Members Area) with the customer number and password under the menu item 'Customer Data'. However, this is only possible in an electronic format on the pre-formulated "Terms and Conditions of Contract on Commissioned Data Processing in Web Hosting Contract" by ALL‑INKL.COM. In the PDF created after sending the form, the text of the contract will be individualised with the name and customer number of the customer. It will be permanently available to the customer under 'Customer Data' -> 'Commissioned data processing agreement'. The customer can view and download the main contract (applicable General Terms and Conditions and selected web hosting plan) under 'Contract Administration'.