Step 1:

The transfer of a .com, .net, .org, .info, .biz, .us or .name domain from another provider proceeds as follows:

Setting up and registering the domain (Step 2)
Preparing the transfer (Step 3)
The transferring procedure (Steps 4+5)
After the domain transfer (Step 6)

If you are already a customer we recommend using this more detailed step-by-step tutorial.

Step 2:

After the domain has been released for provider transfer at the previous provider, you need to set up the domain in our system. In case of being a new customer, you need to order a contract on our website. In case of being an existing customer, please set up the domain in your KAS (Technical Administration) panel and order it inside your Members Area afterwards.

Step 3:

For the provider transfer we then need the so-called authorisation code (EPP code) which you need to request from the previous provider. The EPP code is a kind of a password and consists of 6-16 digit combination of letters and numbers. You can enter that code directly when ordering the domain inside the Members Area. In case you order the domain together with a new contract on our website, you can enter the EPP code directly during the ordering process or afterwards in your Members Area.

Step 4:

As soon as we did receive the EPP code, we will initiate the transfer attempt. Please make sure once again whether the previous provider will approve the transfer and if there aren't any provider transfer locks.

Step 5:

The previous provider will receive a transfer request by electronic means. In case the previous provider denies the transfer request, you will get an email notification. You can then get in contact with your previous provider in order to find out why the transfer has been failed.

After denial of a transfer request you can initiate the transfer again inside your Members Area.

General remarks: In case the previous provider does not reply or take action within 6 days (neither by denial nor by approval), the transfer request will be automatically approved by the respective domain registry.

Step 6:

As soon as the domain has been transferred successfully, you will also get an email notification from us. Then it will still take 6-48 hours until the domain is fully reachable via our nameservers. During this stage the queries will either already be routed to our service or still to previous provider.

In order to therefore avoid data loss and to prepare the provider transfer, your should backup and upload the data to our server beforehand. The same applies to email accounts which you should already set up in your KAS (Technical Administration) panel, since emails will either still be received by the previous provider or already by our server.

Step 7:

Important: The duration of a domain transfer depends on the approval by the previous provider. We will initiate the transfer as soon as we have received the EPP code.

Important: Only the domain itself is affected by the transfer. Any data and settings will not be transferred.