Step 1:

The transfer of an .eu domain from another provider proceeds as follows:

Setting up and registering the domain (Step 2)
Initiating the transfer (Step 3)

If you are already a customer we recommend using this more detailed step-by-step tutorial.

Step 2:

After the domain has been released for provider transfer at the previous provider, you need to set up the domain in our system. In case of being a new customer, you need to order a contract on our website. In case of being an existing customer, please set up the domain in your KAS (Technical Administration) panel and order it inside your Members Area afterwards.

For the provider transfer we then need the so-called authorisation code (EPP code) which you need to request from the previous provider. The EPP code is a kind of a password and consists of 6-16 digit combination of letters and numbers. You can enter that code directly when ordering the domain inside the Members Area. In case you order the domain together with a new contract on our website, you can enter the EPP code directly during the ordering process or afterwards in your Members Area.

Step 3:

As soon as the domain has been transferred successfully, you will get an email notification from us. Then it will still take 6-48 hours until the domain is fully reachable via our nameservers. During this stage the queries will either already be routed to our service or still to previous provider.

Important: Only the domain itself is affected by the transfer. Any data and settings will not be transferred.

In order to avoid data loss and to prepare the provider transfer, your should backup and upload the data to our server beforehand. The same applies to email accounts which you should already set up in your KAS (Technical Administration) panel, since emails will either still be received by the previous provider or already by our server.