How to transfer a domain to our service: .at Domains

Step 1:

Important: Only the domain (the domain name) itself is affected by the move (change of provider). All other data and settings will not be transferred.

In order to avoid data loss and to prepare the provider transfer, you should backup and upload the data to our server beforehand. The same applies to email accounts which you should already set up in your KAS (Technical Administration) panel, since emails will either still be received by the previous provider or already by our server.

Some instructions, including how to transfer the contents of websites and email accounts, can be found here:

Provider change setup

Step 2:

The transfer of an .at domain from another provider proceeds as follows:

Setting up and order the domain (Step 3)
Initiating the transfer (Step 4)
After the domain transfer (Step 5)

If you are already a customer we recommend using this more detailed step-by-step tutorial.

Step 3:

After the domain has been released for provider transfer at the previous provider, you need to set up the domain in our system. In case of being a new customer, you need to order a contract on our website. In case of being an existing customer, please set up the domain in your KAS (Technical Administration) panel and order it inside your Members Area afterwards.

For the provider transfer we then need the so-called authorisation code (EPP code) which you need to request from the previous provider. The EPP code is a kind of a password and consists of 6-16 digit combination of letters and numbers. You can enter that code directly when ordering the domain inside the Members Area. In case you order the domain together with a new contract on our website, you can enter the EPP code directly during the ordering process or afterwards in your Members Area.

Step 4:

As soon as we did receive the EPP code, we will initiate the transfer attempt. In case the EPP code is incorrect, you will get a notification by email. Please then check whether the EPP code had been entered correctly and whether the entered code matches the one you have got from the other provider and enter it again in your Members Area if necessary. You can find the related link directly on the Home page under "further information".

In case the EPP code has been entered correctly and the error message still appears, then you should contact the previous provider for further scrutiny.

Step 5:

Once the domain has been successfully transferred, you will receive a notification from us by email. It will then take approximately 6-48 hours until the domain is 100% accessible through us. During this phase, requests to the domain will either be redirected to us or still to the previous provider.